Shipping policy

Orders can only be sent to addresses within New Zealand.

Your order will normally be dispatched with 24 hours of the payment being received. If ordering during weekends or holiday periods (Easter, long weekends, Christmas, etc) this dispatch time may be longer.

Where possible we use a door to door courier service.

Expected delivery time is usually 1-3 working days. If the order is being delivered to a rural address, please allow an additional 2 working days. If you do not receive your order within a reasonable time please email us and we will track the package.

If the NZ address for delivery is outside the North Island and South Island (such as Waiheke, Great Barrier, Chatham, Stewart Island, etc) please contact us for a freight quote. Our standard freight cost applies to North Island and South Island deliveries only.

Gipsy Caravans Levin reserves the right to dispatch the order in one delivery or by multiple deliveries. Failure to deliver any installment shall not entitle the buyer to reject the contract for any installments already delivered. The buyer may cancel any undelivered installment provided we are unable to supply.

Any estimate of delivery times by Gipsy Caravans Levin is made in good faith and is an estimate only. Gipsy Caravans Levin shall not be bound by such quotation.

Gipsy Caravans Levin reserves the right to select the method/type of delivery and determine the applicable delivery fees to apply.

IMPORTANT: the buyer must thoroughly check the package and item(s) prior to signing for the delivery. Ensure the complete consignment, as per the transport company’s note, has been received, and there are no visible damages to the outer packaging. If there are any concerns, the transport company’s note must be endorsed accordingly.

As per strict transport company terms and conditions, damaged items must be reported to Gipsy Caravans Levin within 24 hours of delivery to qualify for an insurance claim on the items.

While no liability for goods damaged or lost in transit will be accepted by Gipsy Caravans Levin, details of any claim should be advised to us so that we can work with the transport company to achieve a favourable outcome.